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Return and Exchange Policy

We at www.elcolmadito.com have made it our policy to purchase only first quality merchandise from suppliers that we feel are reputable. We feel this is the best way to ensure your satisfaction.

Refunds & Time Limitation:
All items for return or exchange must be returned within 30 days of your receipt of the item. If the Items were correctly sent we would process the return subject to a 20% restocking fee.

At www.elcolmadito.com we try hard to serve our customers better than anyone else.

We wish we could accept all returns without any questions or limitations, but that is just not possible.
We thank you for honoring these return policies, so that we can continue to bring you many more Puerto Rico products.
Frozen or perishable foods correctly sent are not subjects of returns. We will gladly accept the return of new/unused merchandise (non food/or perishable) within 30 days of your receipt. We will refund the full purchase price less shipping and handling as soon as we receive the merchandise in saleable condition.Orders with "free shipping" that are returned in their entirety may be assessed a shipping charge deduction.

Shipping Damage:Our merchandise is shipped in packaging specifically designed to withstand the machinery used by the US Postal Service. These packages provide superior protection against damage during shipping.Damage to merchandise caused by opening packages with a sharp object is not considered to be damaged in shipping nor a defect in the merchandise. If damage occurred during shipping, all original packaging must be included with the claim.

This includes all stamps and markings of "Damaged in transit" applied by the US Postal Service.All damage claims must be made within 7 days of original receipt.Lost/Late packages:Packages sometimes get lost in the mails. Please verify that all address information provided with the original order is correct. It can take several weeks for the Postal Service to correct invalid addresses. USPS packages are traceable using the tracking number provided in the shipping confirmation e-mail.

All lost package claims must be made within 20 days shipping. Claims initiated beyond the 20-day limit may not be honored.We cannot be held responsible for delays incurred by the Postal Service as they are out of our control.Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information.

The U.S. Postal service provides a zip+4 locator at http://www.usps.com, which can be used to determine the proper zip code.Incorrect or Invalid Address:If for some reason, the Postal Service is unable to deliver a package due to an incomplete or incorrect address and returns it to us, we will contact you for an alternate or corrected address.

These orders may be subject to a reshipment charge to cover postage costs. This fee may be applied even if the original order included free shipping as we will incur a second shipping charge to complete the reshipmentTo make a return or exchange: Send the merchandise, along with a copy of the invoice to us at:www.elcolmadito.com 484 Bayamon St. Urb. La Cumbre San Juan PR 00926We strongly recommend that packages sent to us be sent via traceable/insured delivery.

We cannot be held responsible for packages that are not received by us.Send e-mail to Contact Customer Service with questions or comments


On the the internet since 1998


Customer Comments and Satisfied Customers

Hello, I would just like to say thank you so much.
You answered my emails promptly,
the item I ordered was shipped in just a couple of days,
and it came exactly as pictured.
You know what customer satisfaction is about.
Thank you so much. I give you an A+,
and you're welcome to use this as a testimony for other soon-to-be customers!

Sincerely,
Lori Jimenez
Auburn, WA

Quisiera con toda mi corazon darles las gracias a 'el colmadito.com' por su servicio. Es un placer y delicia tener una tienda al alcance de mis dedos y comprar tantas cosas que me alludan a mejorar mi vida diariamente.

Gracias tambien por mandarme mis ordenes tan pronto y por ser tan eficientes, por favor que nunca se me vallan del internet, no se que haria, es tan dificil comprar cosas necesarias para mantener ese sabor boricua en el estado donde ahora vivo, y ustedes me lo ponen tan facil.

Dios los bendigas y les de salud y mucha mas prosperida en este nuevo ano 2003!!


Judith E. Maldonado
Pennsylvania, USA

Estaba navegando el net buscando recetas de pollo, ensalada y de momento
se me ocurrio entrar "Puertorrican cooking" en el Google search engine.
Llega elColmadito.com con el arte etc y yo estoy ausente de PR hace un
tiempo, so me volvi loca al verlo. Resido en Seattle, WA y es muy
distinto que vivir en Miami o en NY donde se consiguen muchas cosas.
Wow, I just want to congratulate you for this fabulous display. Pronto
regreso a comprar porque tengo muchas ideas para mi decoracion de la
casa.
Thanks,
Zulma Andrews in Seattle
US Navy

I want to thank you for your service, I only
recently found out about your webpage and its AWESOME. As only one of maybe
5 puerto ricans that live here in Prescott, AZ, I cant begin to tell you how
wonderful it is to have a place where I can order stuff that is hard to find
around here. You are greatly appreciated.

JoAnn Pruett
Prescott, AZ

Buenas tardes. Mi nombre es Aurea Castro desde Georgia, EU.
Quiero felicitarlos nuevamente por tan completo website
que tiene relacionado todo con nuestro querido Puerto Rico.
Le confieso que cuando miré todo lo que tiene en elColmadito.com
me emocioné mucho porque ustedes nos hacen sentir como
si estuviéramos en Puerto Rico todavía por tan completa mercancía y variada.

Bueno, creo que estoy hablando mucho...¡FELICITACIONES A TODOS! y esperen mi orden pronto...especialmente la orden de los dominoes del mapa de PR.
Como ustedes ninguno,

Sinceramente,
Aurea Castro
desde Georgia, EU.

Ay Bendito, nene! Como extraño a mi tierra!
Gracias a elcolmadito.com podemos ver y apreciar todo lo nuestro.
Ya en Miami empezamos a ver algunas cosas en los supermercados, pero no todos.
A veces tenemos nuestros antojitos como esas alcapurrias
o esos tostones de ajo que se hacen el Piñones y en Luquillo...uhhmmm!
como para chuparse los dedos!
Les agradezco su dedicacion en poner en la red cibernetica algo de nuestra cultura,
nuestra comida y nuestro folklore.
Ustedes son el puente de esperanza para poder
comprar esos antojitos... Muchas felicidades!


Ivonne Abreu
Graphic Designer
MIAMI-DADE COUNTY



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